Overview

This article describes steps to reset a password for users that report they are unable to login to https://app.beckon.com/ when not using Single Sign-On (SSO) to sign in to the site.

Step-by-Step Guide

1. Click on the Forgot your password? in the login page of Beckon. 
2. Fill in the email address you are using to login to Beckon. Check the I'm not a robot CAPTCHA.
   
   

   Note: reCAPTCHA is used to prevent bots from accessing the functionality.

3. You should receive an email on the registered email address with the following subject: [BECKON] Password retrieval for Beckon.com".
   Note: If you are not receiving the email from your Inbox, check the Spam folder.
4. Click on the link in the email to reset your password. It should take you to the RESET PASSWORD page.
   
5. Create a password that complies with the below guidelines. Type it in the New Password and Confirm Password fields.
   
   Passwords must be at least 8 characters long and include all the items from this list:
   • Lowercase letters
   • Uppercase letters
   • Number
   • Symbols: !,*,-,@,#,$,%
   • Not a previously used password
6.  Click Save New Password.

Confirmation

You are able to login with your newly configured password to Beckon's portal. 

Note: An account is locked after 10 incorrect attempts. In these cases, contact your Beckon Administrator or email support@beckon.com for further assistance.